All deliveries are handled by a trusted third-party courier service.

How does delivery work?

We offer next-day delivery on orders placed before 3:00 PM.

• Order before 3:00 PM? You’ll receive your order the next working day.
• Order after 3:00 PM? Add an extra day.
• Pls note we are closed on Tuesdays

✦ Examples:

• Order at 2:45 PM on Sunday → Delivery on Monday
• Order at 2:45 PM on Monday → Delivery on Wednesday
• Order at 3:45 PM on Monday → Delivery on Wednesday
  
  
• Order at 3:30 PM on Thursday → Delivery on Saturday
  

We do not deliver on Tuesdays.

Deliveries go out between 10:00 AM - 6:00 PM on your selected date.

Delivery Fees:

• Dubai: AED 40
• Sharjah & Ajman: AED 55
• Abu Dhabi: AED 80
• Al Ain: AED 100
• Other Emirates: AED 100

Please ensure your full delivery address and correct contact details are provided to avoid any delays.

Multiple orders may result in multiple charges posted to your card statement.

We only online payment through our payment portal at checkout. 

We’re on it! If your order hasn’t been processed for delivery yet, we can make adjustments to the contents and delivery details. Just reply to your order confirmation and let us know what needs to be fixed.

We’re on it! Just reply to your order confirmation and let us know what the problem is. We will do our best to make it right.

All our cakes aremade-to-order, and due to theperishable natureof our products, wedo not offer refunds or cancellations.That said, if your order arrives damaged or incorrect, please reach out to uswithin one hour of deliveryatnadia@melangeme.comwith photos and a description of the issue. If we’ve made a mistake, we’ll do our best to make it right - whether that means sending a replacement or offering a refund at our discretion.

We reserve the right to decline refund or replacement requests if the product has been consumed, tampered with, or the issue is reported outside the stated timeframe.